Where do we ship and what are our delivery options?

Shipping charges for your order will be calculated and displayed at checkout using the following matrix.

Country Estimated delivery time Shipping cost
UK1-2 business days£4.74 (free for orders over £35)
Europe5 business days£18
Rest of world7-10 business days£18

Shipment processing time

All orders are processed and dispatched within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation and order tracking

You will receive an ‘Order Fulfilled’ email once your order has shipped.

Custom duties and taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If your package arrives damaged or is lost during shipping please contact us immediately on info@qfineteas.co.uk

Please save all packaging materials and damaged goods before filing a claim.

Returns policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.